Privacy Policy

Privacy Policy for Pacific English Study Online

1. Purpose and nature

Pacific Language School (ACN 133 098 236) (Company) recognises the importance of your privacy. This Privacy Policy explains how the Company intends to collect, store, use, disclose, protect, and otherwise handle your personal information having regard to the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act).

This Privacy Policy does not constitute a contractual representation, promise, guarantee or warranty by the Company to you as to the manner in which the Company will or may collect, store, use, disclose, protect or otherwise handle your personal information. Some matters are beyond the control of the Company, such as third party malicious or criminal attacks.

Related entities of the Company may assist the Company in providing its goods and services. The Company may allow its related entities and their employees to have access to your personal information in the same way and to the same extent that the Company is permitted to under this Privacy Policy. These related entities comply with the same obligations that the Company has to protect your personal information under this Privacy Policy.

2. What is personal information?

Personal information is information or an opinion about you from which you can be reasonably identified.

3. Why does the Company collect personal information?

The Company collects personal information in connection with providing, administering, improving, and personalising its English language and test preparation courses and materials and its other products and services. The Company may also collect personal information for marketing and other business purposes.

4. What personal information does the Company collect?

The types of personal information collected by the Company include:

  1. names;
  2. contact details (including address, email address, telephone number(s) and other contact details);
  3. dates of birth;
  4. banking details; and
  5. other information you provide to us.

5. How does the Company collect your personal information?

The Company will collect personal information only by lawful and fair means and not in an unreasonably intrusive manner. When you provide the Company with personal information you consent to the use, disclosure, and handling of your personal information in accordance with this Privacy Policy (as this Privacy Policy may subsequently be amended in the manner described in clause 13).

5.1. Collecting information from you

If it is reasonable and practical do to so, the Company will collect personal information directly from you.

Depending on how you choose to interact with the Company, the Company may collect your personal information when you contact, or are contacted by, the Company or its service providers or relationship partners by telephone, by email, through the Company’s or a relationship partner’s website, or when you complete a form or document and provide it to the Company.

5.2. Collecting information from third parties

The Company will only collect information about you from third parties where you have a relationship with the third party or otherwise where it is not reasonable and practicable to collect the information from you directly. Where the Company has collected your information from a third party, such personal information will be held, used and disclosed by the Company in accordance with this Privacy Policy.

5.3. Collecting information from visits to the Company’s website

The Company may also collect information based on how you use its website, including through ‘cookies’, web beacons and other similar technologies.

Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable the Company’s systems to recognise your browser and record non-personal information such as the date, time or duration of your visit and the pages accessed, for website administration, statistical and maintenance purposes (Cookie Information).

We use cookies to provide you with a more consistent experience across our services. No attempt is made by the Company to use Cookie Information to personally identify you. However, if Cookie Information is linked with personal information as set out above, this Cookie Information becomes personal information and will be treated in the same manner as the personal information to which it has been linked.

You can remove or reject cookies by adjusting the settings on your web browser. Please note that some parts of the Company’s website may not function fully for users that disable cookies.

5.4. Unsolicited information

If the Company receives personal information that it has not requested and determines that the personal information received is not reasonably necessary to provide its services, the Company will take all lawful and reasonable steps (if any) to de-identify or destroy that personal information.

6. How does the Company hold your personal information?

The security of your personal information is important to the Company. Accordingly, the Company takes reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification, or disclosure. These steps include the implementation of a number of safeguards including using password protected databases, and staff training.

The Company will take reasonable steps to permanently de-identify or responsibly destroy personal information if it is no longer needed for the purpose for which the information was used or disclosed.

6.1. Security breach procedures

The Company’s data security practices have been adopted, with a view, to protecting the data held by the Company. Notwithstanding this, individuals should be aware that there are inherent risks associated with the transmission of data over the internet and other mediums. Accordingly, the Company cannot guarantee any transmission will be completely secure.

7. How does the Company use your personal information?

The Company may hold, use, or disclose your personal information so that it can provide you with English language and test preparation courses and materials.

The Company may also hold, use, or disclose your personal information to:

  1. consider any concern or complaint that you raise against the Company or to manage any legal action between you and the Company;
  2. prevent or investigate any actual or suspected fraud, unlawful activity or misconduct; and
  3. comply with any relevant laws, regulations, codes of practice and court orders.

8. How is personal information disclosed to others?

The Company does not sell, rent, or trade personal information to, or with third parties.

The Company may disclose your personal information to third parties in limited circumstances, including to external providers that perform services on behalf of the Company.

The Company’s website may contain certain links to other websites. The Company does not share your personal information with those websites, and it is not responsible for the privacy practices applying in respect of those websites.

The Company may transfer your personal information to an entity which is in a foreign country to assist the Company in providing its products and services.

9. Change of control

If the Company sells, assigns, or otherwise transfers part or the whole of its business, your personal information, which was collected by the Company may be among the items transferred or sold to the extent that it is relevant to enable the purchaser to continue the Company’s business

10. How you may access or correct your personal information

You may contact the Company to request access to the personal information it holds about you at any time. You may also ask the Company to correct information about you that you may believe is inaccurate, incomplete, or out of date.

Please contact the Company using the contact details set out in clause 12. The Company will need to verify your identity before giving you access to, or correcting, your personal information. The Company will respond to the request within a reasonable period after the request is made. There is no charge to make a request, however the Company may charge a reasonable fee to cover the administrative costs of retrieving your personal information.

In certain circumstances, the Company may refuse, or be unable, to correct or provide you with access to your personal information. In these circumstances, the Company will write to you to explain the reasons why this is the case.

11. How you may complain if you have concerns about how the Company has managed your personal information

If you have a complaint related to how the Company has managed your personal information, please contact the Company using the contact details set out in clause 12. The Company may ask you to place your concerns in writing so that its compliance staff can fully understand and investigate your complaint.

The Company will provide you with an estimated response timeframe in relation to your complaint. In any event, the Company will endeavour to respond to your complaint within 30 days.

If a complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at  to have the complaint heard and determined.

12. How to contact us

If you have any questions about this Privacy Policy or the Company’s management of your personal information, please contact the Company on:

Attention:        Director of Studies


Mail:                  Level 2

17 Orchid Avenue

Surfers Paradise 4217


13. Changes to the Company’s privacy policy and information handling practices

This Privacy Policy is subject to change at any time, so we encourage you to review this Privacy Policy at regular intervals. If the Company changes this Privacy Policy an updated version will be posted on the Company’s website to notify you of this change. By continuing to use the Company’s services after that time you will be deemed to have accepted any changes to its Privacy Policy.

Pacific English Study Online Membership and Cancellation Policy

Fees and Charges 

By purchasing a course/s, you agree to pay the membership fees (plus applicable surcharges) for the course using the payment method you have selected in your enrolment.

Membership fees will include the necessary e-learning resources such as online interactive resources, online lecture notes, lesson videos or workbooks dependent upon the chosen course. 

Cancelling your membership  

You can cancel your membership at any time by emailing

Course commencement 

Unless otherwise agreed, your access to the online platform will be the date of issuance of a username and password for online course access. 

Unlimited Access 

Unlimited access means that your membership payments are up to date for the courses you are enrolled in.