Below is our standard legal notice. For Pacific English Study websites or online services that have their own specific legal notice, that will apply rather than this standard one.
(Version dated 1 January 2021)
This website is owned and operated by Pacific Language School (“Pacific” or “we”), on its own behalf and on behalf of its affiliated entities. We have included full details of who we are at the end of the Terms and Conditions.
Terms and Conditions
If you are under 18 years of age, please be sure to read these terms and conditions with your parent or guardian and ask questions about things you do not understand.
These Terms and Conditions apply to your use of this website, its features and contents (“the Site”). Please read these Terms and Conditions carefully before using and/or registering on the Site because by accessing or using the Site or any mobile versions of it or by linking to it, you signify that you have read, understood, and agreed to be bound by these Terms and Conditions. These Terms and Conditions are a legally binding agreement between you and us.
You are responsible for bringing these terms to the attention of anyone who may read material on this Site as a result of your access to it.
We reserve the right, at our sole discretion, to change, add or delete portions of the Terms and Conditions at any time. If we do this, we will post the changes to these Terms and Conditions on this page and will indicate at the top of this page the date these terms were last revised. We may send registered users and subscribers an email notifying you of the change. Your continued use of the Site after any such change whether or not you received an email from us notifying you of any changes, constitutes your acceptance of the new Terms and Conditions. If you do not agree to abide by these or any future Terms and Conditions, please do not use or access (or continue to use or access) the Site.
We reserve the right, at our sole discretion, to make any changes to the Site and levels of service offered and to terminate access at any time. You must not use data mining, robots, scraping or similar data gathering or extraction methods on any part of this Site without our express prior written consent.
Please note that the usage and purchase terms and privacy policies of various Pacific products and services within this Site or linked to this Site may be subject to more specific terms and policies. Please check those terms and policies frequently to determine the terms applicable to such Pacific products and services. If there is a conflict between those more specific terms and conditions and these Terms and Conditions, then the more specific terms and conditions will apply.
Proprietary Rights in Content; Limited Licence
All materials on or available through this Site is the copyright of Pacific Education Limited and its licensors, unless otherwise stated. All rights are reserved.
Users are permitted to view, print and download the material for personal, non-commercial and classroom use only but in so doing are not permitted to remove or amend any trademark, copyright or other proprietary notice. Classroom use refers to non-commercial uses by a qualified teacher during a class of students registered in a qualified educational institution (“class-room use”).
Users are not entitled to modify the content of this Site or reproduce, republish, distribute, transmit, link, frame or deep-link it on any other website without the express permission of Pacific. Users may not distribute, transmit, reproduce, or publish by electronic or any other means any part of the data or any material generated by or through the site without the prior written permission of Pacific. Users may not create a database in electronic or structured manual form by systematically downloading and storing all or any of the content. All other rights reserved.
All trademarks used on this Site are the property of their respective owners. ‘Pacific’, ‘Pacific English Study’, ‘Pacific English Study Online’ are all trademarks of Pacific or other companies in the Pacific group.
The use of any trademark on our Site does not imply any affiliation with or endorsement of our Site by such owners.
Purchase Terms and Tax Information
Please refer to the Purchase Terms and Tax Information for the terms, conditions, and policies applicable to your purchase of any products, subscriptions or services from us or our affiliated entities. A link to them will appear when you start the ordering process. By ordering products or services through the Site, you agree to be bound by and accept the Purchase Terms and Tax Information. The Purchase Terms and Tax Information are subject to change from time to time in our (or our affiliated entities’) sole discretion so you should review them each time you make a purchase.
Registration Data and Account Security
When you register for any services offered on the Site requiring registration, you are asked to provide specific information as set out in the registration form (“Registration Details”). You must provide accurate Registration Details and update your Registration Details as necessary so that they maintain their accuracy. You must keep your password and identification details secure and you are fully responsible for all use of your account and for any actions that take place using your account.
You must not allow others to use your Registration Details or account, and you are solely responsible for maintaining the confidentiality and security of your account. You agree to notify Pacific immediately of any unauthorised use of your Registration Details or account. Pacific will not be liable for any losses arising out of the unauthorised use of your Registration Details and/or account and you agree to indemnify and hold harmless Pacific or any associated companies, agents, affiliates and/or licensors, as applicable, for unauthorised uses of your account.
The Site and all its features, whether or not requiring password registration or payment, is available for your personal, non-commercial use only. You represent and warrant and agree that no materials of any kind submitted to the Site, including if you registered with us through your account, or otherwise posted, transmitted or shared by you will violate or infringe upon the rights of any third party, including copyright, trademark, privacy, publicity or other personal or proprietary rights or contain libellous, defamatory or otherwise harmful material.
You may not use the Site or any of its features for any illegal or unauthorised purpose. You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all your acts or omissions and for all those that occur under your account.
By submitting any material to us you agree to abide by the following rules. Pacific reserves the right but does not have an obligation to monitor materials or any information which is posted on any part of the Site, any bulletin boards, discussion forums or any tools available on the Site allowing you to post comments, material, views, reviews or comment on material posted by you, us or others or to interact with others or materials in any way (“the Interactive Areas”) and on any part of the Site requiring registration or subscription allowing you to do any of the above.
We also have the right, but no obligation, at any time to delete, remove, or suspend the whole or any part of the materials on this Site or any content posted on them including in any Interactive Areas. Interactive Areas are areas requiring registration or subscription without notice and without incurring any liability. No part of our Site is meant for you to post third-party copyrighted content. That includes the Interactive Areas including those requiring registration and/or subscription. And it means third party copyright content such as songs, film clips, an episode of a TV programme, parts of books, news articles, illustrations, photos, or music videos.
If you find objectionable or offensive material, please let us know as soon as possible via the report abuse button or by emailing email@example.com.
The views, statements and opinions expressed in any of the Interactive Areas in any form are those of the individual contributors or advertisers and not the statements and opinions of Pacific or its affiliated entities.
By posting your comments or materials on the Interactive Areas, you grant us and our affiliated entities a non-exclusive, perpetual, irrevocable, royalty-free, world-wide licence to use, reproduce, modify, adapt, translate, publish, make available, distribute, include in other works, sub-license and display any content you submit to us in any format now known or later developed. By submitting material, you acknowledge that you waive any moral rights you may have in it.
If you do not want to grant us these rights, please do not submit your comments or materials to us.
You may use the Interactive Areas only to post content that is proper and appropriate to such areas and you must not do any of the following:
advertise, promote or offer to sell any goods or services even if you are acting for a charity or non-profit organisation;
post, transmit unsolicited promotional material “junk” mail or “spam”, pyramid schemes;
harvest or collect email addresses or other contact information or use automated scripts to collect information from or otherwise interact with the Site;
reveal any confidential or sensitive information;
reveal any personal information on other persons (for example, email address, telephone number or postal address, credit card numbers, social security numbers);
post or link to any content that we deem unlawful, defamatory, obscene, threatening, offensive, fraudulent, harmful or otherwise objectionable (this includes but is not limited to text, graphics, video, programs or audio);
post content which you do not have permission to use, in particular, material that contains the intellectual property rights of third parties;
upload, post share or otherwise make available any material that contains software viruses, computer codes, worms, trojans or any other components with harmful or contaminating effects to any user or equipment;
imply that any statements you make are endorsed by us;
delete any author attributions, legal notices or proprietary designations or labels in any content that is posted;
falsify the origin or source of content that is posted;
contribute content with the intention of committing or promoting an illegal act;
use inappropriate (e.g. vulgar or offensive) language or user names;
impersonate any living person or purport to represent any organisation;
use or attempt to use another’s account, service or system without authorisation, register for more than one account or register on behalf of another individual, group or entity;
reformat or frame any portion of the web pages that are part of the Site, deep link into it without permission.
Please bear in mind that we will identify you with content you submitted and may release that information to a court or other official if ordered to do so.
We may refuse to grant you a username that impersonates someone else, is or may be protected by trademark or other intellectual property rights, is vulgar, offensive, or otherwise inappropriate, as determined by us in our sole discretion.
We do not undertake to keep or make available any material that you or anyone else has contributed to the Site for any length of time or at all. We may delete, archive, make unavailable, modify, or comment on any material, and close or suspend any discussion topic at any time without notice.
You may not use the words “Pacific”, “Pacific English Study”, “Pacific English Study Online” or any other trademark used on the Site or belonging to us or our affiliated entities, in particular in any meta-tags or other “hidden text”, in each case without our express prior written consent.
You are solely responsible for your interactions with other users of the Site. We reserve the right, but have no obligation, to monitor disputes between you and other users.
Although we try to ensure that the information that we provide on this Site is correct, it is provided on an ‘as is’ basis, without warranties of any kind. No warranty, express or implied, is given that any of the content of this Site is accurate, complete, or up to date. Pacific does not accept any liability for any error or omission of any content on this Site, including content provided by us or any affiliated entities or by any users or other third parties.
Any and all representations and warranties whether express or implied, including implied warranties of merchantability, fitness for a particular purpose or non-infringement, whether implied by statute, common law, custom, trade usage, course of dealing or otherwise are excluded to the fullest extent permitted by law. We do not exclude any liability in respect of death or personal injury caused by our negligence, liability for our fraud, or any other liability that we cannot exclude by law.
We cannot guarantee and do not promise any specific results from use of the Site.
Use of this Site and any content on any part of it whether requiring registration and/or subscription or not is at your own risk. Pacific will not be liable to any users of this Site (whether registered users, subscribers or not) and any third parties for any claims or losses of any nature including, but not limited to, loss of profits, direct, indirect, special or consequential damages arising from a user’s or third party’s use or inability to use this Site or any part of it, including any loss of data or lost profits or wasted time of management or employees even if Pacific is aware of or has been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, Pacific’s liability to you for any cause whatsoever, and regardless of the form of the action, will at all times be limited to the amount paid, if any, by you to us.
Pacific accepts no responsibility for the content on any website to which a hypertext link from this Site exists or for any use of personal data by the third party operating such a website. The links are provided ‘as is’ with no warranty, express or implied, for the information provided within them.
All authors or providers of a link into this Site should note that Pacific does not necessarily read, check or edit the content from such links and Pacific accepts such material linked to its Site purely on the basis of an understanding that Pacific is a distributor (not a publisher) of such material and by linking to this Site, the author or provider of the link gives an implied warranty that he/she/it will indemnify Pacific in the event of any action arising as a result of such material appearing on or via this Site. All persons accessing this Site are also put on notice of such fact.
While Pacific makes all reasonable attempts to exclude viruses or other code with contaminating or disruptive properties from the Site, it cannot ensure such exclusion and no liability is accepted for viruses and any computer code/software. You are recommended to take all appropriate safeguards before downloading information from this Site.
Information transmitted via this Site will pass over public telecommunications networks. Pacific makes no representation or warranty that the operation of this Site will be uninterrupted or error free and disclaims all liability in this respect. The Site may be temporarily unavailable from time to time for maintenance or other reasons.
You agree to hold harmless, indemnify, and at our request defend, Pacific, its parents, subsidiaries and other affiliated entities and their respective owners, officers, managers, agents and employees from and against any third party claim arising from or in any way related to your material, your use of, conduct on the Site, including any liability or expense arising from all claims, liabilities, losses, damages (actual and consequential), suits, judgments, litigation costs, expenses and lawyer’s fees, for every kind and nature. In such a case, we will provide you with written notice of such claim, suit, or action to the address you registered with us.
Pacific may immediately suspend or terminate your access to the Site without notice if any breach of these Terms and Conditions of use by you is brought to our attention.
If you breach these Terms and Conditions and we take no action, we will not be deemed to have waived any of our rights and may still use any rights and remedies that were open to us when you broke them.
Your registration may be terminated and your profile and any content or information that you have posted on the Site may be deleted at any time. We may prohibit you from using or accessing the Site for any reason, at any time in our sole discretion, with or without notice. These Terms and Conditions shall apply to any use of the Site, also after your registration was terminated.
We reserve the right to deactivate user accounts and usernames that do not have a current paid membership.
Governing Law; Venue and Jurisdiction
By visiting or using the Site you agree that these Terms and Conditions are governed by and shall be interpreted in accordance with Australian law. The court of Australia has exclusive jurisdiction over any dispute between you and us, irrespective of whether or not you are a registered user/subscriber and irrespective of the type of dispute. You agree not to commence or prosecute any action against us other than in the court of Australia and you hereby consent to and waive all defences of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction of the court of Australia. Notwithstanding this, you agree that we shall still be allowed to apply for injunctive remedies (or an equivalent type of urgent legal relief) in any jurisdiction.
Pacific makes efforts to ensure that its publications, advertising and offers on this Site fully meet the requirements of Australian law and foreign laws of any country where it is intended for such content to be viewed. In the event that a foreign country’s law may not be fully complied with, then Pacific shall be deemed not to be directing such content to that particular country.
These Terms and Conditions constitute the entire agreement between you and Pacific. Pacific shall be entitled to enforce this agreement on its own behalf and on behalf of and for the benefit of its affiliated entities.
Pacific Language School is a registered company in Australia whose registered office is at Level 2, 17 Orchid Avenue, Queensland 4217, ACN: 133 098 236
2. What is personal information?
Personal information is information or an opinion about you from which you can be reasonably identified.
3. Why does the Company collect personal information?
The Company collects personal information in connection with providing, administering, improving, and personalising its English language and test preparation courses and materials and its other products and services. The Company may also collect personal information for marketing and other business purposes.
4. What personal information does the Company collect?
The types of personal information collected by the Company include:
contact details (including address, email address, telephone number(s) and other contact details);
dates of birth;
banking details; and
other information you provide to us.
5. How does the Company collect your personal information?
5.1. Collecting information from you
If it is reasonable and practical do to so, the Company will collect personal information directly from you.
Depending on how you choose to interact with the Company, the Company may collect your personal information when you contact, or are contacted by, the Company or its service providers or relationship partners by telephone, by email, through the Company’s or a relationship partner’s website, or when you complete a form or document and provide it to the Company.
5.2. Collecting information from third parties
5.3. Collecting information from visits to the Company’s website
The Company may also collect information based on how you use its website, including through ‘cookies’, web beacons and other similar technologies.
Cookies are small text files that are transferred to your computer’s hard drive through your web browser to enable the Company’s systems to recognise your browser and record non-personal information such as the date, time or duration of your visit and the pages accessed, for website administration, statistical and maintenance purposes (Cookie Information).
You can remove or reject cookies by adjusting the settings on your web browser. Please note that some parts of the Company’s website may not function fully for users that disable cookies.
5.4. Unsolicited information
If the Company receives personal information that it has not requested and determines that the personal information received is not reasonably necessary to provide its services, the Company will take all lawful and reasonable steps (if any) to de-identify or destroy that personal information.
6. How does the Company hold your personal information?
The security of your personal information is important to the Company. Accordingly, the Company takes reasonable steps to protect your personal information from misuse, loss and unauthorised access, modification, or disclosure. These steps include the implementation of a number of safeguards including using password protected databases, and staff training.
The Company will take reasonable steps to permanently de-identify or responsibly destroy personal information if it is no longer needed for the purpose for which the information was used or disclosed.
6.1. Security breach procedures
The Company’s data security practices have been adopted, with a view, to protecting the data held by the Company. Notwithstanding this, individuals should be aware that there are inherent risks associated with the transmission of data over the internet and other mediums. Accordingly, the Company cannot guarantee any transmission will be completely secure.
7. How does the Company use your personal information?
The Company may hold, use, or disclose your personal information so that it can provide you with English language and test preparation courses and materials.
The Company may also hold, use, or disclose your personal information to:
consider any concern or complaint that you raise against the Company or to manage any legal action between you and the Company;
prevent or investigate any actual or suspected fraud, unlawful activity or misconduct; and
comply with any relevant laws, regulations, codes of practice and court orders.
8. How is personal information disclosed to others?
The Company does not sell, rent, or trade personal information to, or with third parties.
The Company may disclose your personal information to third parties in limited circumstances, including to external providers that perform services on behalf of the Company.
The Company’s website may contain certain links to other websites. The Company does not share your personal information with those websites, and it is not responsible for the privacy practices applying in respect of those websites.
The Company may transfer your personal information to an entity which is in a foreign country to assist the Company in providing its products and services.
9. Change of control
If the Company sells, assigns, or otherwise transfers part or the whole of its business, your personal information, which was collected by the Company may be among the items transferred or sold to the extent that it is relevant to enable the purchaser to continue the Company’s business
10. How you may access or correct your personal information
You may contact the Company to request access to the personal information it holds about you at any time. You may also ask the Company to correct information about you that you may believe is inaccurate, incomplete, or out of date.
Please contact the Company using the contact details set out in clause 12. The Company will need to verify your identity before giving you access to, or correcting, your personal information. The Company will respond to the request within a reasonable period after the request is made. There is no charge to make a request, however the Company may charge a reasonable fee to cover the administrative costs of retrieving your personal information.
In certain circumstances, the Company may refuse, or be unable, to correct or provide you with access to your personal information. In these circumstances, the Company will write to you to explain the reasons why this is the case.
11. How you may complain if you have concerns about how the Company has managed your personal information
If you have a complaint related to how the Company has managed your personal information, please contact the Company using the contact details set out in clause 12. The Company may ask you to place your concerns in writing so that its compliance staff can fully understand and investigate your complaint.
The Company will provide you with an estimated response timeframe in relation to your complaint. In any event, the Company will endeavour to respond to your complaint within 30 days.
If a complaint remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au to have the complaint heard and determined.
12. How to contact us
Pacific English Study Online Membership and Cancellation Policy
Fees and Charges
By purchasing a course/s, you agree to pay the membership fees (plus applicable surcharges) for the course using the payment method you have selected in your enrolment.
Membership fees will include the necessary e-learning resources such as online interactive resources, online lecture notes, lesson videos or workbooks dependent upon the chosen course.